What is Flat Rate and Why is it Bad for Customers?
At Your Import Car Doctor, we pay our technicians and service writer hourly, not by commission, otherwise known as “Flat-rate.” Most other shops use this “Flat-rate” system to pay their employees. By paying our staff hourly, it takes away the motivation to oversell non-urgent work and rush through your repair in an attempt to log more hours and increase their income.
For example, when a shop pays their mechanics a “flat-rate,” it means if a job pays three hours and they cut corners and do it in just two hours, they still get paid the full three hours. This frequently causes them to hurry and rush through the repair and to also recommend more repairs that might not be immediately needed or due. Essentially, they can rack up more hours and increase their wage well over the eight hour work day! Our system eliminates this potentially fraudulent and reckless work ethic.
If you have questions regarding the difference between Flat-Rate and hourly rates, please contact us.